Return & Refund Policy

1. Quality & Transit Return Policy

We stand behind the unadulterated purity of our stone-ground flours, cold-pressed oils, superfoods, and organic pulses. We offer a **48-hour return and replacement window** from the time of delivery.

If you receive products that are damaged during transit, leaked, or do not match your order details, please take a photo and contact our customer care helpline (+91 81740 82887) or email us at support@purvamorganic.com immediately. We will issue a replacement or full refund without question.

2. Sealed Packaging Return Standard

For stone-ground flours, cold-pressed oils, sattu superfoods, and unpolished pulses, we offer a **7-day return policy** from the date of delivery.

To be eligible for a return, the containers must be unopened, sealed, and in their original packaging. Once our quality control team in Mauranipur, Jhansi verifies the returned package, your refund will be approved.

3. Refund Settlements

Approved refunds are settled directly back to the original source payment method used during checkout (Razorpay payment gateway):

• UPI/Credit/Debit Cards: Refund reflected in 5 to 7 working days.
• Net Banking: Refund reflected in 7 to 10 working days.
• Promo Coupons: Re-credited instantly if the order was cancelled prior to dispatch.

4. Order Cancellations

Orders can be cancelled free of charge up to **12 hours before** your chosen delivery slot starts. Once a batch is sorted and loaded onto the delivery vehicle at our Mauranipur farm office, cancellations cannot be processed.