Terms of Service & Privacy Policy

1. Digital Personal Data Collection

We process personal data solely to fulfill e-commerce services, complete payment transactions, issue tax invoices, and ship fresh organic produce to your address. The categories of personal data we collect are:

• Identity Details: Full Name.
• Contact Information: Phone Number (with strictly validated country code) and Email Address.
• Shipping Information: Physical delivery address, landmarks, city, state, and postal code.
• Transactional Data: Payment order ID, payment status, and invoice receipt numbers.

2. Purpose of Data Processing

Your digital personal data is processed under the lawful basis of consent for the following specified, clear, and legitimate purposes:

1. Verifying user accounts and preventing fraudulent registrations.
2. Processing customer orders, executing Razorpay transactions, and dispatching invoices.
3. Coordinating logistics with agricultural delivery agents to transport products directly from our Mauranipur, Jhansi farms to your doorstep.
4. Responding to user support tickets and legal notices.

3. Rights of the Data Principal

Under the DPDP Act, 2023, you hold absolute rights as a Data Principal:

• Right to Information: Access a summary of the personal data we hold and the processing activities executed on it.
• Right to Correction & Erasure: Request the correction of inaccurate data, updates to addresses, or complete erasure of account data when the purpose is fulfilled.
• Right to Grievance Redressal: Submit complaints regarding any data handling practices to our designated Grievance Officer.
• Right to Withdraw Consent: Withdraw your consent at any time. Note that withdrawing consent may limit our ability to complete pending deliveries.

4. Data Security and Retention

We implement industry-standard technical and organizational security measures to protect your digital records, including Row Level Security (RLS) on database tables. We retain your personal data only as long as necessary to complete your e-commerce transaction, satisfy tax audits, or comply with corporate regulatory retention guidelines.